University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
The Admissions Coordinator within the Office of Marketing, Recruitment and Enrollment Operations (MREO) serves as a representative of the University to provide admission support and process student applications to ensure application readiness for the different stages of the application process. The Coordinator will work closely with the Admissions Officer who communicates with the assigned prospective students from inquiry through matriculation and is expected to provide customer service to all assigned students, while the Coordinator provides the necessary backend support. The Admissions Coordinator is expected to work closely with the Admission Officers to ensure that all applicants are informed and serviced throughout the application process – through the Committee on Admission, and, if accepted, through the housing and orientation process. In addition, the Admissions Coordinator is expected to maintain a high level of efficiency and accuracy in the processing of applications to all programs in the University to support the efforts of the Committees on Admission. The primary objective is to provide support to the Admissions Officers to help inform, guide, and present qualified applicants to the Committee on Admission, and to ensure a smooth matriculation of accepted students. The Admissions Coordinator will be a key driver in the admissions process and will report into the Director, Admissions.
- Work with the Admissions Officer to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to matriculation.
- Provide excellent customer service to all applicants, under the voice of the Admissions Officers.
- Ensure the timely processing of all applications and that timely communications are being sent to the applicants regarding the status and completion of the applications.
- Adhere to all recruitment and Admission processes and procedures to ensure effective contact management, including phone/email follow up throughout inquiry to matriculation cycle.
- Enter, track, and review all applications and supplemental documentation within the specified time frames.
- Work in tight partnership and in support of up to two Admissions Officers to provide a seamless concierge experience.
- Work closely with the Admissions Officers during the acceptance stage regarding deposits, housing, flight information, etc., identifying all candidates who seem concerned about eventual enrollment at St. George’s University (SGU).
- Based on department strategies and goals, provide daily prioritization for Admissions Officers on service needs of students, communication priority, identification of applicants to pass to Dean of Admissions, and provide behind-the-scenes communication to applicants in the voice of the Admissions Officers.
- Serve as secondary point of contact, assisting the Admissions Officers as necessary, to prospective students and applicants, providing consistent, accurate and timely information about the University, ensuring that their experience with SGU is a pleasant and efficient one. Open, review, and triage all incoming Admission inquiries – calls, mail, email, etc.
- Facilitate student enrollment, housing, and registration processes.
- Assist in admission projects as requested.
- Perform miscellaneous administrative projects as needed.
Essential Knowledge, Skills & Abilities
- Dynamic individual who demonstrates passion, heart, positivity, and teamwork.
- Commitment to teamwork and customer service
- Well-spoken and articulate; strong written communication skills
- Able to effectively and proactively network with peers and at all levels of University staff and administration.
- Able to work well under pressure; significant organizational skills, ability to set priorities, identify and solve problems, and responsive to customer care
- Ability to represent the Office and the University in a professional manner
Work Environment/Physical Demands
- This job is performed in a positive, creative and collaborative environment.
Hours and Travel
- A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
- Flexible hours required to implement initiatives and execute deliverables, especially during peak admission periods.
- Flexibility and willingness to work evening hours and weekends in support of peak-time initiatives. Flexibility to work hours outside of normal business hours to accommodate students throughout various time zones.
- Experience in higher education application processing preferred
- Bachelor’s Degree preferred
University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University
St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.