Clinical Financial Aid Counselor
The Clinical Financial Aid Counselor reports to the administrative team which consists of the Director, Associate Director, and Assistant Directors of Financial Aid. This position incorporates the full range of financial aid responsibilities; including assisting graduate level students in the application process, resolving eligibility issues, packaging loans and/or scholarships, certifying federal loans and providing information on loan repayment.
The Clinical Financial Aid Counselor must abide by a complex set of rules and regulations that only pertain to clinical students due to nonstandard nature of the clinical terms. They are tasked with monitoring and awarding every individual clinical aid applicant within a floating academic year with limited applicability to batch processing due to nonstandard nature of students’ rotation schedules.
Due to each student’s individualized rotation schedule, eligibility and compliance are at a greater risk, making attention to detail and constant assessment of all student activity crucial. The tasks assigned to the Clinical Financial Aid Counselor requires a high level of skill in identifying processing anomalies and seasoned problem solving skills.
Each Counselor is assigned to work with approximately 900 students.
- Monitor and assess federal loan eligibility student by student
- Mastery of understanding the complex regulations around awarding federal loans to applicants with student specific terms
- Analyze student individual rotation schedules to assess loan eligibility and how any changes to their schedule impacts compliance
- Determine eligibility for multiple Unsubsidized Stafford loan awards within same award year (borrower based loan awards)
- Review loan histories on federal database to ensure awards do not exceed aggregate limits
- In depth individualized student counseling to ensure understanding of timing of student’s loan disbursements and budgeting of respective refund for living expenses
- Award clinical student loans manually or by batch process according to their individual schedules
- Monitor and follow-up on pending and/or denied GPLUS loan applications
- Verify enrollment in student rotations and assign appropriate loan period for certification process
- Analyze various reports to determine accuracy of disbursement dates, start dates, eligibility for certification and outstanding application requirements
- Educate students with debt management information and financial literacy
- Attend training seminars and maintain knowledge of the financial aid regulations and rules
- Provide administrative support along with other tasks as assigned
- Present financial aid information to large groups
Essential Knowledge, Skills & Abilities
- Excellent organizational, interpersonal, counseling, and written/verbal communication skills
- Manage large volume of materials efficiently and apply complex guidelines accurately
- Demonstrated quantitative skills
- Ability to multi-task and work cooperatively with others
- High level of problem identification, problem solving and critical thinking skills
- Detail oriented
- Committed to a high level of quality customer service
Work Environment/Physical Demands
- This job is performed at a work station environment that may sometimes become quite noisy
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
- The ability to maintain good concentration while dealing with interruptions.
Hours and Travel
- A typical work week is 37.5 hours, Monday through Friday, 9am to 5pm.
- Bachelor’s degree
- Minimum of four years of financial aid experience preferred
- Proficient in Banner, COD, NSLDS and Office 365
University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University
St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.